Shipping & Digital Delivery Policy

Digital Tickets & E-Delivery

LAST UPDATED September 5, 2025

Shortfundly Ticket delivers digital tickets only. No physical shipping is involved. After successful payment, your e-ticket/QR is issued electronically and made available via:

Email confirmation with ticket link and/or attached e-ticket (PDF/Passbook where applicable).
SMS (when enabled by the organizer/gateway) containing the ticket link or summary.
Your Shortfundly account under Orders/Bookings → View Ticket.

1. Delivery Timelines

In most cases, e-tickets are issued instantly after payment confirmation.
Occasionally, payment verification or network delays can cause a short wait; check Orders/Bookings and refresh.
If not received within 10 minutes, review spam/junk, confirm your email/phone, and re-download from your account.

2. Contact Details & Access

Please ensure your email address and mobile number are accurate at checkout.
Log in anytime to access tickets and invoices in Orders/Bookings.
Do not share your ticket link/QR publicly; it grants admission like a pass.

3. Failed Delivery & Re-Issue

If the email bounces or SMS fails, you can re-download from the account dashboard.
Still not showing? Contact [email protected] with Order ID and payment reference/UTR.
At venue, the original buyer may be required to present a valid photo ID matching the booking details if there are disputes.

4. Physical Delivery (If Offered by Organizer)

Some organizers may offer optional physical passes/merchandise. Any physical shipping timelines, courier partners, charges, and return policies are determined by the organizer and shown on the event page. Shortfundly is not responsible for courier delays or losses; contact the organizer per instructions on the event page if applicable.

5. Changes, Postponements & Cancellations

If an event is postponed or rescheduled, your e-ticket/QR will typically remain valid for the new date/time. For cancelled events, see our Refund & Cancellation Policy for options and timelines.

6. Contact

Need help accessing your tickets? Email [email protected] or call/chat at +91-936-122-3155 with your Order ID and event name.

This policy applies to digital ticket delivery on ticket.shortfundly.com. For any organizer-run physical deliveries, please refer to the organizer’s specific shipping terms on the event page.